How to fix Plex audio sync bug on Apple TV, [Updated] Gotham Knights crashing issues on PC and Console trouble many (potential workaround inside), Google Pixel 7 & 7 Pro issue with poor video call quality on WhatsApp, Meet & other apps escalated for investigation. I am available to assist in any troubleshooting. Check Settings > Video and Audio > Audio Format > Change Format and test with both Stereo and Dolby Digital 5.1. If you love what we do, please consider a small donation to help us keep the lights on. Apple may provide or recommend responses as a possible solution based on the information So this seems to be purely related to the stream being played back from the Apple TV. when match frame rate is off some content is stuttering when fast moving shots like panning around and fast moving shots. One HomePod mini, AppleTV 4K. It may be my imagination, but some channels seem worse than others, but only slightly. Under Default Audio Output, make sure that the room with HomePod or HomePod mini is selected. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of On Apple TV: Click on the Settings app on the Home screen. User profile for user: I swapped other Apple TV devices from elsewhere in the home into the problem room and the sync problem persisted. In the meantime, let us know if you have any question about the feature below. Notably, some Nvidia Shield TV users are also facing this issue. But after 20 minutes or so the audio stays behind on the video ( up to 2 or 3 seconds ) Watched two Netfix movies last night with no issues, but tonight the sound streams to my airplay Bose speakers ahead of the video. Been having issues with audio/video syncing with my new ATV 4K. Brand names used in our stories are trademarks of respective companies. Any other ideas? Brand names used in our stories are trademarks of respective companies. Here's how the Galaxy S23 compares against the iPhone 14 Pro. David Camps-Campins1, User profile for user: A new Apple feature likely to arrive this fall could let your iPhone fix Apple TV audio sync issues. According to multiple reports on Twitter, the Apple TV problem cropped up in July and seemingly impacts newly purchased or rented content, as well as content streamed by third-party services.. It either starts buffering, loses sync with the audio track or loses audio altogether. All are using AAC audio codecs. What can I do? Apple added powerful new M2 Pro and M2 Max chips to the 14-inch MacBook Pro. Im hesitating recommending this to my clients as I will be dealing with service calls all the time. Watching Amazon prime or Netflix no problem but streaming ESPN was horrible. Same for me, I have a house full of Apple TV 4Ks and 2 Yamaha RX-A1060s after TVOS 15, Airplay audio is ahead of video and increases as time goes on. The problem is that apple took out the option to calibrate all formats for 24hz. Only thing is since my soundbar does not have HDMI 2.1 ports, Id rather run the ATV straight into the TV if at all possible. We got faster internet service and I installed an ethernet backhaul to the WiFi mesh unit closest to the problem Apple TV device. If you depend on your devices, wait for the final release. Under Calibration, click Wireless Audio Sync. #4. wozwebs said: Hi there, recently purchased the Apple TV 2022 128GB version to use with my Sony A80J OLED TV with the sound going via my Denon XR-2300 via HDMI ARC. With Wireless Audio Sync, your handset is used to identify and correct audio problems that sometimes occur when an Apple TV uses secondary speakers. I assume its better to have the original uncompressed digital audio vs the Apple TV decoding it and sending it out as DD+. But when I go to play content from an app (YouTube, Netflix, hulu, etc.) My issues are with hard wired speakers fed via hdmi and not on all streams. The only requirement is that your iPhone is close enough to your television for it to hear the sound. This problem has been present for months but has gotten significantly worse recently. 1-800-MY-APPLE, or, Sales and After endlessly messing around with audio delay settings on the TV and Sonos, I'm certain that the issue is actually coming from the Apple TV itself. Now audio is out of sync or pausing even video which is not streaming anywhere is laging or droping. Blackbeard456, User profile for user: tvOS 14.6 beta 2 adds refresh rates to settings and fixes wireless audio sync. Your device will automatically restart while installing the updates. I have run Netflix through my (smart) TV and had no problems with audio (its the same TV I have the Apple TV connected to). Just updated to the latest 14.6 release (version released yesterday). ayrtonoc, User profile for user: Now, it appears that the latest tvOS 14.6 RC update might have fixed the said issue as affected users are reporting about the same. Once the audio starts to lag with the service, it continues to lag once I exit the app. Oct 4, 2021 1:29 PM in response to aigars16, Apple TV HD -> hdmi -> Epson beamer / projector. The Tom Hanks WWII movie . A forum where Apple customers help each other with their products. All of my devices are running 16.1 and everything is on the same Wi-Fi network. When I change to TV speaker (which runs through HDMI cable) sound is perfectly synced with video and no more glitch. The company is currently conducting internal testing of the soon-to-be-launched application update. The video signal is processed by. Pausing it and resuming fixes the audio (as does exciting and going back in, or fast forwarding and rewinding/scrubbing). Oct 6, 2021 7:15 PM in response to dfried1. Airplay is a proprietary protocol, they must know everything but no, it's a mess bah, All wired to the same Netgear gigabit switch. Is there a workaround to fix this? Yup, Ive reset the lot and both HomePods, the Apple TV, and iPhone are all running 14.5. Here's how the Galaxy Book 3 Ultra compares against the 16-inch MacBook Pro. For Amazon Prime Video, use the built in app from the LG TV (A/V sync adjustment set to "off") directly sending audio back to the AVR with HDMI ARC; use all other apps from the Apple TV 4K. With that said, there does exist a couple of nifty workarounds . This has been happening to me too except also with TV+ and iTunes. Recalibration does nothing. aigars16. You are using an out of date browser. I have tried all of your suggestions without any improvement. There was a problem. provided; every potential issue may involve several factors not detailed in the conversations If you have an Apple TV, particularly when connected to a secondary speaker system, then you can be afflicted by a common AV issue: unsynchronized audio. It has been theorized that the problem lies with Apple's native device video player as apps that don't use the protocol, like YouTube, play back sound without issue. The TvOS 15.1 does not fix the problem. Although it must be noted that no official ETA has been shared for the time being. Get the best of iMore in your inbox, every day! Play audio in Dolby Atmos or surround sound on your Apple TV - Apple Support, Aug 13, 2021 9:15 PM in response to Ali_E1. And this fix only lasts basically one day. If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. The sounds you hear when hovering over different apps lags significantly. Meighan-Carey, who owns a first-generation Apple TV 4K, conducted a bit of troubleshooting and found that audio can be heard through a pair of connected AirPods. Please fix this apple! Update 2 (January 30, 2023) 04:23 pm (IST): YouTube support now say that they are working to fix this issue. Hi all, I've been having a lot of issues with audio sync between my Apple TV and my connected devices. Oct 9, 2021 4:52 AM in response to Ccastle84. Yes, that's happening on my M1 Mac, but not on my Intel Mac.Also, most CBS videos, but not all, appear to demand money to watch, even though I'm subscribed to Paramount+.Both of these symptoms started at the same time for me. ask a new question. Delighted to have just upgraded my home cinema after about 14 years. If you're moving a lot of data around, you want more ports than the Mac tends to offer and they have to be fast. Funny thing is so android cast on my Sony TV is working perfectly. Even though some tried playing content after toggling Dolby on and off or changing HDMI cables, nothing seems to have worked. I use an Apple 4K to send the video to the TV (HDMI). I have the same issue although I'm using bose smart speakers within my audio environment. The issue first came to light after the tvOS 16 update and is yet to be addressed. I have the same issue but only if I use airplay to direct the audio to my speakers. If we watch a program through the cloud dvr, or on demand within the Spectrum app the audio sync issues are not present, the issue is only present when watching regular programming within the Spectrum app. Then, check your audio and video settings, and ensure they're compatible with the content you're watching. I haven't yet figured out the exact common factor, but it seems to be occurring with LARGE video files predominantly, not smaller ones (mostly, but not always 4k videos, usually not 1080p videos). I even ran a dedicated ethernet cable directly from our fiber internet modem to the back of the Apple TV and still programs slipped out of sync. Same for me! Sep 30, 2021 3:56 PM in response to David Camps-Campins1. Apple AirPods 2 (opens in new tab) (from $159 at Apple). I tried resetting, updating and using the iPhone/Apple TV sync, but the problem persisted. Following a teaser trailer, Apple TV+ has now released a full 110-second trailer for the third and final season of its biggest hit, "Ted Lasso.". If not, then update the HomePods to 14.5 as well. I now have a denon x3700h, to also play ATMOS content as I have those speakers. Please investigate the root cause. My device is set to auto update and is current. Have you had a chance to try and calibrate the audio using the Apple TV app on your iPhone? My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. Not so much of an issue with something like Apple TV because it decodes and only sends out DD/+ which is fine over eARC? The Apple TV is running the latest TVOS, Original homepod stereo pair not playing content audio. Apr 30, 2021 12:34 PM in response to DougCG. Samsung's February notebook launches include the Galaxy Book3 Pro 14, featuring a Dynamic AMOLED display and a 13th-gen Intel processor. Some viewers also experience choppy audio and video during playback on the app. Tv is an LG cx and I use Apple TV 4k for all my content. So I can't get adjust the dialogue sync at all. For example, your Apple TV should automatically select the highest quality audio compatible with your television, but it may not be compatible with all the content youre watching. Works great for years. I have Dolby enabled incl. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Samsung's Galaxy S23 Ultra is a high-end smartphone that aims at Apple's iPhone 14 Pro with a 200-megapixel camera and a high-resolution 6.8-inch display, as well as a stylus. It starts off fine but after about 5-10 mins it's completely out of sync with the video and completely unwatchable. Audio is out of sync from video and delay increases over time. Irritating Apple TV 4K Review Apple TV buyers guide Apple TV users guide Apple TV news Apple TV discussion Buy at Apple (opens in new tab) Buy at Amazon (opens in new tab). Note: This issue applies to some TV models released in 2019 or later. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Complete mess. The hypothesis, however, does not account for audio trouble experienced on third-party hardware. Oct 7, 2021 7:55 AM in response to aigars16, Looks as if its been fixed in the publicly released TV OS 15.1, Oct 7, 2021 8:24 AM in response to Bryantrichar. My workaround has been restarting the HomePods from the Home app on my phone. This further indicates that the stable tvOS 14.6 update should be able to fix the audio sync issues for all Apple TV users. Cookie Notice Apple TV users recently got the tvOS 14.5 update with several improvements but it also broke an existing functionality. Apple may provide or recommend responses as a possible solution based on the information I saw IOS 15.1 be released and assumed they released it on all products, the working TVOS is 15.1 (19J5560d), User profile for user: If I stop the video, exit out of it and restart it, it syncs again. Apple has not commented on the issue, though its support team has responded to dissatisfied users on Twitter. Major League Soccer's relationship with Apple TV+ could result in a string of soccer documentaries, with the production house behind Netflix's "Drive to Survive" onboard for the effort. Source, Can anyone tell me what can be done to sync the audio to the video when playing back? Restarting Apple TV fixes the issue temporarily. Does one sound better than the other? Celkins0, User profile for user: Just recognized when switching off/reset audio sync within the apple tv 4k setting (don't run a new setup!) If volume control doesn't work automatically, you can manually program your Siri Remote or Apple TV Remote: On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control. TotalMount Apple TV Mount (opens in new tab) ($18 at Amazon). PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. I use an AppleTV 4 (HD) with HDMI to a beamer and the audio is going to a AppleTV 3 to feed it optically into my HiFi. PLEASE FIX ASAP! I updated my HomePods and AppleTV HD to 14.2. Oct 2, 2021 3:04 PM in response to aigars16. All postings and use of the content on this site are subject to the. This thread leaves me to believe its not just my tv. Apple disclaims any and all liability for the acts, Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. I have a high speed cable and running sound via hdmi . For a better experience, please enable JavaScript in your browser before proceeding. Same thing here using airplay with my demon amp after updating tvOS to 15. The oriGrid by tinyRigs is a versatile and portable organizer designed to accommodate the Magic Keyboard and iPad, providing a multi-functional solution for on-the-go productivity. Update the software on the iOS device you set up HomePods with Try restarting them first. omissions and conduct of any third parties in connection with or related to your use of the site. ArnoldL51, call But I have had nothing but problems. This site contains user submitted content, comments and opinions and is for informational purposes Apr 28, 2021 11:40 AM in response to ashtv. To resolve this, Apple is currently testing Wireless Audio Sync, which you initiate in the Apple TV settings. Please help. Especially the audio in movies dropping out. Want to know more about us? Now offering a wireless charger case, the popular earbuds feature the new Apple H1 headphone chip that delivers a faster wireless connection to your devices. any proposed solutions on the community forums. Usually it is that it doesn't work after waking up my AppleTV, not that all of the audio dies in the middle of something. Vancouver22, User profile for user: For instance, we recently covered a story where Apple TV users faced stuttering issues when playing 4K HDR remixes on the Plex app after the v8.12 update. Oct 5, 2021 6:16 AM in response to dangregory. Privacy Policy.