For example, the San Joaquin Hills Transportation Corridor Agency allows you to seek administrative review if you are not satisfied with the initial investigation of your violation. Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. I had already sent out a check for the $13.98. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you continue, you agree with our policy statement. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Report a Roadway Problem -@email I also put 60 dollars on my account to have for future trips. A fair and reasonable fee. Scan this QR code to download the app now. Cookie Notice I think there used to be some roads that only accepted one or the other, but that is not the case anymore. NBC 5 Responds is committed to researching your concerns and recovering your money. This complaint was posted by a verified customer. Some companies also have the option of disputing by email. Would showing proof that I no longer lived at that address help dispute the balance? However, not paying tolls means you can get charged with a criminal misdemeanor. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Open Records Requests -@email NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. You requested a refund, but it took longer than expected. wikiHow is where trusted research and expert knowledge come together. . NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. We may ask you for additional information to complete our research. The criminal offense is only a class c misdemeanor. Select the transaction in question and follow the steps to complete your request. If your case is complicated, our review may take longer. For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. Jennifer Mueller is an in-house legal expert at wikiHow. Amount of transaction. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. I am not going to pay a toll tag or bill if the car in no longer under my name. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. Calculate current tolls for all classes. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. I call in around august 15 to customer service and the rep said shell add these bills to my account. Called right away and was told I had no outstanding bill. My name is Deanna and I'm calling from BMW of Arlington in reference to ZipCash # [protected]. Forms typically are made available online or by contacting the appropriate toll agency or board. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. You simply forgot about the purchase. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Share your photos and videos with others to prove the truth of your words. The vehicle 2006 Kia Sportage was transferred in July 2022. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Reimburse the discount of $4.84 as promised. You usually can remedy this situation by checking and updating the status of your payment account. Go to the Dispute Center for details on the dispute process. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. I go to see my son in Texas a couple times a year. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. Media Relations -@email Fourth request Do not charge me any more Texas fees. Sounds simple but you know it is not that easy. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. When will the government step and help. Share your form with others. Mar 01 2023. NTTA Fees I have called numerous times to pay off every single one of my tolls.total of $533. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Desired outcome: The vehicle was reported stolen before the toll transaction occurred. Often you have the option of appearing either in person or over the telephone. The valid reasons for disputing mail are listed on the page and must be selected. How do I dispute a NTTA charge? Fact #2 - I do not own nor have I leased a RAM truck in my life. Last Updated: October 4, 2020 The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. Has anyone else had multiple bad experiences? By signing up you are agreeing to receive emails according to our privacy policy. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. Tollway Access Request (for contractors only) -@email, Government Affairs Contact I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. I received so many complaints from readers about the NTTA over-billing commuters for late toll . Board of Directors -@email Send it within 30-days of the date on Certified Notice of Toll Evasion. Start your day off right, with a Dayspring Coffee Claim it and get a lot of features. NTTA is dedicated to the highest standards of integrity and transparency. Fact #3 - I was not in the Dallas area in the month of July. how to dispute ntta charges. Download your adjusted document, export it to the cloud, print it from the editor, or share it with other people using a Shareable link or as . You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The signs that show the charges come too late. New comments cannot be posted and votes cannot be cast. We aim to complete the review of your concern within three business days. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. We work hard for our money so NTTA can take it away. Stick the tag to the windshield in the proper location, pressing it flat. Preview. Desired outcome: All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. Reimburse me for the Kansas charges. % of people told us that this article helped them. The exact process for this will vary depending on who issued the card. This charge is outrageous. The Experian Dispute Center is your source for correcting credit report information that you consider incomplete or inaccurate. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. NTTAs efforts are overseen by a nine-member Board of Directors. Download the appropriate form. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Very similar to having a speeding citation issued against a driver. Do attach relevant documentation(s). Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They are all volunteers. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. Copyright 2023 NBCUniversal Media, LLC. However, with automatic payment systems comes the possibility that the system or you could make a mistake. All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. The $35 difference is due to having it go to collections. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. For some reason, I was charged $3.33 instead of the normal $1.11. Fact #1 - I have lived in Louisiana for over 6 years. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information how to dispute ntta charges. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. Peel off the adhesive backing and place the tag. Business Diversity -@email I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. The letter states that its a third notice of non-payment however like I said I have not actually received any of the notices. After speaking with a few personnel, I was told that the charges were my responsibility. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. Which is the best romantic novel by an Indian author? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Title Jumping is a crime. I incurred an NTTA toll in mid January, but never received a bill by mail. Two days later I received an email say the matter was resolved. The operator that answered my call spoke over me and did not address my concerns. I research the plate on my own and find out it's a 2010 Ford F150. For both names listed on the original bills. Accessing your toll receipts is simple. Enter information about the transaction as prompted. I also have a valid toll tag and a ZIPCASH account with money in it. . The NTTA says it does not waive charges for veterans with disabled plates because it does not . What is the difference between NTTA and ZipCash? Mail the dispute form with your letter to: TransUnion LLC. 6. We use cookies to ensure that we give you the best experience on our website. Privacy Policy. I told him I would not stop payment because it would cost me $35 to do so. That bill said start saving now with a $20 toll tag. I want information on how to check for outrageous toll charges in advance of a trip. 9505510311952217112793 I was told by Ladana 1/8/2022 to upload the transfer notification. Download PDF Texas Motor Vehicle Transfer Notification I was told I could stop payment on my check. Regarding Labor Day 2022 trip. Stop monopolizing the rates. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. Fact #5 - D&M Leasing company is not located at my address in Louisiana. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! W. Labor Day - September 2 & 4 You don't know the difference between chargebacks and refunds. Arturo E. Ballesteros Sign up for our News Headlines newsletter. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. Sign it in a few clicks. Stop monopolizing the rates. Get updates on whats happening in North Texas to your inbox. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . The NTTA processes payments for TollTags, TxTags and EZ TAGs. I want my credit report clear, and this company held responsible for scamming people. Late fees will be assessed for payment after 25 days. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reimburse the $13.98 that was never posted to my account. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll.