if (document.context) document.write ("&context=" + escape(document.context)); As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Create a list of items the rule applies to. The buyer requests a return in their My eBay and you'll be notified by email. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. How to handle a return request as a seller | eBay There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Learn more about our. Annoying isnt it. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). It may only be used to recoup losses when an item is returned used or damaged. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. In the wrong place? See our Partial refund guidelines for more details. I appreciate it. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. How to go about returning an item when a seller doesn't accept returns? ,