Its a healthier, greener, flexible, and more cost-effective way to do business. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. They charge an excessive retainer fee. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Jan 01 - Aug 31 its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. But when It comes to a refund retainer. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. I will be taking legal action if this is not returned within 28 days (31/03/2023). We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Regus always emphasized that it keeps its policy. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I would love the opportunity to help further but havent been able to identify your account. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Verification can help ensure real people write reviews about real companies. Briana got my call. Eventbrite page will show up only the start dates of all training sessions. I am a small business and cannot afford any of this. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Submit a complaint and get your issue resolved. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. DO NOT give them your payment info, DO NOT sign with them. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Thank you, Lorraine Brule Global Customer Service at Regus. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Thank you, Lorraine Brule Global Customer Service at Regus. They often do so without adequately considering the effect these changes have on people within the organization. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Hi Mike, Im sorry if you felt the need to escalate this. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. International Association of Better Business Bureaus. Of course, she did not reply to me yet! I got an email from trustpilot. This company has the worst customer service I have ever experience in my life. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot If you were to take direct space or a sublease you would also see these fees in your rent annually. October 14 It is clean and smart and well organised. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. If it has been longer than 30 days, please get in touch so we can investigate further. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Regus Management Network Reviews, Complaints, Customer Service If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I asked a receptionist to help my issue to the Regus help desk. I would recommend that anyone considering using this company to think again! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I have been renting an office space at Regus in Kings Hill for over 12m now. Hi Mike, Im sorry if you felt the need to escalate this. $5520 Service Retainer on file. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Regus | Serviced Office Space, Coworking & Virtual Offices 6. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We have checked and cannot find any payment details set up in your account. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. The company left an official comment on this complaint. Regus are not transparent with their pricing. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Unacceptable billing practices. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. The complaint has been investigated and resolved to the customer's satisfaction. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Change Management Certification Training in Fort Myers, FL IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Please email me at Lorraine.brule@regus.com with your company name and details. It took almost 2 months. I have been renting an office space at Regus in Kings Hill for over 12m now. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Where appropriate, well also take steps to prevent the situation from happening again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Access our global network of workspaces and business lounges as often as you need. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Its an automated process. For clarity, you were also charged a retainer top up. PDF REGUS Business Centre Service Agreement - SEC.gov How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. As you did not process this correctly, the agreement continued an additional month. This will ensure the agreement ends at the current final date and will not renew further. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This company bills you for services you do not use. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We appreciate your business. I was a customer with a licensing agreement set to expire on December 31, 2022. Regus helps businesses find and create the right workplace for their people. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Hi Hannah, Im sorry if you felt the need to escalate this. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I look forward to receiving more information from you. I would love the opportunity to help further but havent been able to identify your account. The retainer fee doesn't guarantee a successful outcome. Please remember that the retainer is refundable at the end of your agreement. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. September 22 Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Hard revenue focused. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What a ridiculous it is! Available for as little as a day, or as long as you need. This is a complete con, and scam through and through. Trustpilot is assessing this review in accordance with our flagging process. That exception is made on the understanding that an additional service retainer is payable. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Here are 8 tips for writing great reviews. Read Customer Service Reviews of www.regus.co.uk - Trustpilot You should receive your refund within 30 days after your end date. I sent Regus how my retainer process is going? Talk to an expert. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. One business week has passed since I post it here. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Find event and ticket information. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Changes in an organization are about more than just policies. Share your photos and videos with others to prove the truth of your words. And whatever the future brings, were able to handle that too. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Customer service is simply poor. The additional increase in your monthly fee is due to the annual indexation. 3. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation.