Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits Vivid Seats respects the intellectual property of others, and we ask you to do the same. If your show hasnt announced a new date yet, please hold on to your tickets. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). If the event organizer or performing artist cancels an event, you can request compensation for your ticket. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Aisle Seats . Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Consumer Alert: No more automatic refunds for skipped ports? Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Himbergers problem was preventable. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. Here are a few strategies worth remembering the next time you have a postponed event. The exact delivery location for Special Delivery orders will be designated by the seller. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. There is no need to contact us right now, the website reads. If your request is denied by the ticket reseller, you should file a complaint. Box Office . Vivid Seats will email customers whose events are canceled or postponed. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I dug a little deeper. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Thats not funny. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. I purchased tickets to an event that has been canceled due to the coronavirus. Did the company have to return Himbergers money? Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. All sales are final; there are no cancellations, returns, or exchanges. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Your order is then sent to the seller for confirmation. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. We are the sole interpreter of this sites intended and acceptable use. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. No wonder its tickets are so expensive! I couldnt even find out if they offered a credit or refund, he says. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. All users must comply with all local, state, federal and international laws, ordinances and regulations. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Philadelphia, PA 19103 You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Events may be canceled by the team, venue, performer, or promoter. Why is it taking so long to get a cruise refund? Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Badge. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Vivid Seats to pay $7.5m in refund settlement deal They canceled my flight. See all 28 articles. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Under these circumstances, I think a credit card dispute is absolutely fine. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Where is it? Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Vivid Seats Settlement - Home Yes, you will receive financial compensation in the same form that you used for the ticket purchase. GILFORD, N.H. . But a couple of days before, the venue canceled the show. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Vivid Seats Covid-19 Refund Settlement - Consider The Consumer Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. According to court documents, the claim submission deadline has passed. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. Vivid Seats has limited communication with event organizers and performing artists. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats LLC | Complaints | Better Business Bureau Profile IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. Heres how to spot it. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. You will receive notice via email if your event has been canceled. Photo ID or other verification may be required to accept delivery. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. The company has previously. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. See the updated dates below. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Did you find it helpful? The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. But why cant I get a refund? If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site.