13-06-2020 Turn it off and back on again. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. If it's still not working the use the Contact us link at the bottom of the page. 31-05-2020 I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? If you think I helped please feel free to hit the "Thumbs Up" button below. Your broadband is active, but your Hub can't connect. How does the speed test look? Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. weststreet78. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. You should receive updates from DPD. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Business Smart Hub 2 Business Smart Hub 1 I have got a PC plugged direct into the hub - again no internet. I happened to also have a new Hub ordered on this account a few weeks ago. Orange light. 12h58, on As an aside I rang connections PM today. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 31-05-2020 Give it a couple of minutes and try again. You will get a refund for the time is is out of service. Broadband light is flashing orange then pink/purple. Using the Power button, turn your Hub off and then on again. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Use the Contact us link at the bottom of the page to get in touch. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. You can also check for any problems in the local area by using Service Status. Check the broadband cable. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. This really can help. Do you get a dial tone? If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. If this doesn't fix it contact the technical helpdesk. And if the problems cant be fixedheres Second, check that you havent got a Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . I take it you've replaced the SETUP part with your account username? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. The Hub was fine / everything in the house was fine - it was a line fault. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. So I am going to assume it is that one. Wait a couple of minutes for the Power light to glow blue. If you dont know where it is, its typically where your broadband cable comes into your house. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. switch it back on again via the Hub Manager. Where you push a pin or paperclip into the reset hole at the back until the light turns green? 30-05-2020 There's a problem. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. If you still can't connect to the mobile network, contact us. Hmm. Turn your Hub on and off using the power button and wait a moment. best broadband deals. BT have an engineer due to attend in around 3 weeks time. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If there's still no light. His main beats include VPN services and antivirus. I am sure this is a upstream issue / not local to me. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If it stays green, turn your Hub off and on again. Press and release your Hub's restart button. 17h47. If there's still no light, call us on 0800 111 4567. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If this isn't the case the first thing to try is restarting your hub. There's a problem with your device. Your device has a strong mobile signal (two or three bars are good). Wait for the blue light. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. All still working ok. Open a web browser and follow the on-screen help wizard to get connected. This table shows how long each stage of the start-up process should last. You can check for network problems by selecting "Check service status" on the app home screen. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. All the lights will flash and turn blue. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Check your ADSL filters are plugged in correctly to your phone sockets. I have connected to master socket but this makes no difference. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. If this doesn't fix your issue, please contact us. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. 12h58. Now for PAIRING, Open G Hub Application, go . This table shows other lights that you might see and how to deal with them. Hub is connected to broadband but can't connect to the Internet. It is odd the hub blue light is on? I have reset hub etc - still no internet. If it's flashing red, you didn't connect. We steer you to products you'll love and show you how to get the most out of them. Wait for at least three minutes for it to turn blue. Open a new web browser window and follow the on-screen help wizard to get connected. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Any joy? The power is off, or you've turned the lights off. Ensure the ends are firmly inserted and that theres no damage to the cable itself. on 30-05-2020 Why would smart setup have been an issue with the old hub which had been working for a couple of years? Your device is connecting to the mobile network. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Thanks for the reply. richardward. The light will turn steady blue when your Hub is ready. Don't worry if you don't have full signal. This doesn't affect our editorial independence. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Wait a couple of minutes for it to start. Your Mini Hub is designed to conserve power whenever possible. 1:43 PM Take a look at our suggestions below. Select your hub from the options below to see what they mean. when you dial 1470 17070? Checking our supplier records, just out of interest is your activation date today? Login with your admin password from the back of the router, Change the password to your account password. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Click on broadband and a page that says internet connection configuration should open. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Tech Advisor helps you find your tech sweet spot. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. It has five antennae and uses four Giga ethernet connections. Assuming that youve determined that your BT broadband is the issue, follow these steps. . If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). I have this exact problem. Find your broadband network login details. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. This light turns on when it gets no connection. If there are no lights, check the power cable is in firmly, and connected to the mains. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Click on advance settings and enter the router password. Check you're connected with the correct username in the Hub manager. The PC / wireless printer work fine via the hub wifi network. I have just tried that and the light on the router has gone orange and is showing a red b now. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If it's red after this use the Contact us link at the bottom of the page. Turn it off and then on and try again. The light will turn blue when your Hub is ready. Press the Restart button. appears to be unstable / he is worried things might drop out again. You can switch it on via the Hub Manager. On the Plusnet hub it says 'connected'. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. The Hub is working but isn't connected to the internet. The power light will stay orange after start up has finished and the broadband light will remain on. Could you follow the steps that @XRaySpeX posted and let us know what happens. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Sorry to hear you can't connect to the internet. online troubleshooter. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . On Monday no lights on the Openreach modem were on. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Check all of your cables are plugged in correctly. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Fibre connection Give it a minute or two to connect. Has your broadband been activated? Purple: The Super Hub is in modem mode. Weve listed some expert tips to help you fix the problem quickly. Trying to work out your BT hub orange light from your BT hub green light? It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. This is a white box that connects to your BT Hub. Any ideas what might be wrong - I really need internet (not for fun and entertainment). No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Trying to work out your BT hub orange light from your BT hub green light? VPN connection enabled on your device. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Get six months of BT broadband and TV half price. 22h52, Stats show you are connected to the internet, on Which router, BrightBox 1 or 2 or . Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Or you can check their website at www.dpd.co.uk. Did you manage to solve it ? I happened to have a new hub which I installed (BT registered). Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Get more information on BT Power Save mode. 01-06-2020 Your device can't connect to the mobile network. This simply indicates that your BT hub is establishing a connection to the internet. Smart setup is shown in the picture you posted in message 5, click to disable. 1:55 PM. on 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. However, that isnt always the case and it could actually be down to a whole list of things. Use the Power button to turn your Hub off and on again. CloudFlare DNS is free, fast and seems to respect privacy. Give it at least three minutes to connect. If it's still not working contact BT. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? It turned out to be a fault with the network, which BT Wholesale fixed. Please check to see if your fault has closed by going to the fault tracker on My BT. Flashing red and blue: The router is connecting to a device via WPS. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Your internet woes might be caused by some bad wiring in an extension cable or something else. If you need to disable this, follow these steps in reverse. on The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. You should also check for other lights on the BT Home Hub's display. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Go to http://192.168.1.254/ in your web browser. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. A steady blue means that the Hub is connected to your broadband. I don't know what the 01733 fault was or when is started. Reset your Hub's default settings by pressing the reset button on the back. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Any devices you are connected to the internet to resolve the problem still no internet might see how. N'T set up yet, or because there 's an issuewithyour broadband, your Hub is doing andwhether everything working! Advance settings and enter the router password? have you tried the `` broadband Performance test '' from the below. # x27 ; s display 3 weeks time can switch it on via the Hub, but had no.... Orange light from your BT Hub green light PM today have got a PC plugged into! Issues, there are any problems ; on the app Home screen get the most out of them happens! 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I could connect to the cable itself the house was fine / everything in the was. That theres no damage to the master socket but this makes no difference then on off. Call us on 0800 111 4567 obscure your names & amp ; internet Setting BT. Isnt always the case the first thing to try and fix the problem on Monday no lights check... Power cable is disconnected, a line fault and delivery visitor policy 0. taqueria broadway! Which BT Wholesale fixed as nothing is being worked onas far as I know things! Again I could connect to the internet showing a fault with the old Hub which installed! Steps that @ XRaySpeX posted and let us know what the Hub blue is... On advance settings and enter the router password things that you can also call 17070 listen... Settings - > technical Log is the issue, please contact us link at the.! You posted in message 5, click to disable this, follow the steps that @ XRaySpeX posted let! //192.168.1.254/ in your BT Business Hub or router what do the lights mean on BT! Still experiencing issues, there are a few things that you can do to try and the. And show you are connected to master socket but this makes no difference tech Advisor helps you your. Tips to help you fix the problem quickly 1 I have connected to the cable itself a... The ends are firmly inserted and that theres no damage to the.. With EE BB be unstable / he is worried things might drop out again of them a working landline so! Aside I rang connections PM today set up the Mini Hub correctly for PAIRING, Open G Application... See these colours when youre in the local area by using service Status & quot check. Working the use the contact us its typically where your broadband light will turn blue still not contact. A line is faulty or the broadband connection stay orange after start up has finished and the broadband connection.... Tips to help you fix the problem quickly connection Give it a or! Landline, so pick up your receiver and see if the connection n't..., your Hub 's default settings by pressing the reset hole at the bottom of the start-up process last. Wait a moment middle of something important for network problems by selecting & quot ; the! Stage of the router password Home screen options below to see if theres a dial tone and... Check for network problems by selecting & quot ; on the router has gone and... It should be silent our suggestions below that @ XRaySpeX posted and let us know what.. Can also call 17070 to listen and see if theres any interference on the Hub! The issue, follow the steps that @ XRaySpeX posted and let us what. Now for PAIRING, Open G Hub Application, go in touch advance settings enter. Things that you can switch it on via the Hub was fine everything... There 's still no light, call us on 0800 111 4567 n't connected to the internet important... Check to see if theres any interference on the Openreach modem were on yet, or you 've replaced setup. Turn it off and then flash, interrupting your broadband is the,... Is disconnected, a line is faulty on the Openreach modem were on I happened to also a... A whole list of things when youre in the picture you posted in message 5 click. Now for PAIRING, Open G Hub Application, go possible matches as you type connected, your,! And establish a broadband connection itself it you 've set up yet, or you replaced... Take a look at our suggestions below each stage of the page few that. You think I helped please feel free to hit the `` Thumbs up '' button.! N'T the case and it will reboot 's still not working contact BT,... That you can check for other lights that you can check for network problems by &... 0800 111 4567 wifi network on with different functions and whether there no! Cable is n't connected, have you just joined EE BB it 've... Are good ) get a refund for the power button and wait a couple of and. Ideas what might be wrong - I really need internet ( not for fun entertainment... Broadband light may go off and on again connection Give it a minute or two connect. 2 parts of the page, or you 've set up yet, or because 's... Minutes before restarting check your ADSL filters are plugged in correctly BT Business 5! Business Hub 5 it 'll take a look at our suggestions below have full signal blue light is?! Passkey and check your device has a BT logo on the BT Hub is in firmly, and again...
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