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NOTE: The only exception to this policy are curling irons and hair straighteners. Here's how to cancel or postpone a cruise due to COVID-19. Please note, changes and errors occasionally occur. The . I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. Guidance is also available from NHS (Scotland) on the FitForTravel website. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Photo Via: Celebrity Cruises. Deposit amount & final payment deadlines for Celebrity Cruises. We can then advise on an informal basis if we consider your chosen cruise is suitable. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. We make every effort to ensure the content contained in our brochures and on our website is accurate. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. There may be a requirement to carry out maintenance/building works on your cruise/hotel. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. You must also give us details of any relevant insurance coverage you hold. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) Such bookings will be treated as normal bookings subject to the above comments on special requests. 5.1 What If I am travelling with a group? If your flight tickets have been issued, standard airline cancellation penalties will also apply. Sign in or create an account. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Regrettably, no. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. Please contact your Personal Cruise Specialist for further information. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. For more information, see https://www.state.gov/state-sponsors-of-terrorism. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. Norwegian Cruise Line Adjusts Final Payment Deadlines Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. However, we will use only names and contact details for marketing purposes. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. We reserve the right to increase or decrease the prices of unsold holidays at any time. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Guests will go to a tender platform from which you will board the tender. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. We logged on and an outstanding balance of 26pence was showing. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Regrettably we/the airline cannot guarantee your request. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. I suppose I'll go ahead and pay it but I am a t. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). We store these images for a short time in case they are needed by investigative authorities. For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. We will only accept complaints from the lead name of a booking. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). For guests making bookings onboard any of our ships, different cancellation policies may apply. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies which are available on board. I have never heard of a grace period. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Please visit your airlines website for details. Common interest groups and immersion sailings. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. . Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. Royal Caribbean Continues to Offer Flexibility for Guests With Three Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below).