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Our standardterms of serviceapply. OFFERS MAY VARY BY STATE and service may not be available in all areas. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Hence, here is the comparison of the two plans in the state of California. Help Center | Q Link Wireless Only eligible consumers may enroll. These Government Programs Could Get You a Free Phone Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Please allow up to 1 business day for the ticket to be resolved. BROADBAND DATA. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Any inaccurate information will delay the port process further. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Create an Account Access and manage your account with ease, all in one place. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Offerings vary by state. Only eligible consumers may receive ACP discounts. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Tell Customer Support you want to Port your current phone number to your new phone. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. An eligible household is limited to one monthly service discount and one device discount. Where can I find my account number and PIN from my previous carrier? BROADBAND DATA. Although not typical, the port process can take 24-48 business hours to complete. Overview; Facilities Management; KPIs; Strategies; Smart Buildings, Smarter Benefits; PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. AirTalk Wireless Contact Us - enTouch Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. How to Check My enTouch Wireless Application Status Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. Copy of last year's State or Federal income tax return. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Please be sure all of the above information is accurate before calling. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. NOTE: Your account will need to be in good standing in order to proceed. Divorce decree or child support document. enTouch Systems - Lifeline cell phone service provider Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Click here to check coverage in your area. No. If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. But our FAQ page might already have the answer you need. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. An eligible household is limited to one monthly service discount and a single one-time device discount. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Copy of last year's State or Federal income tax return. Your household can receive only one Lifeline and one ACP benefit. Copyright 2023 enTouch Wireless All Rights Reserved. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Ticket Type *. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now 2021 ENTOUCH, ALL RIGHTS RESERVED. Safelink Wireless. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. . Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. 3 consecutive months' worth of your most current pay stubs. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. enTouch Wireless does not guarantee the speeds of the data services it provides. Press the size on the backside of the card related to the SIM size your phone needs. Call 1.800.820.3511; Contact Us; ESG. Check your phone number's eligibility at T-Mobile's transfer portal. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Symmetrical Internet Support - Astound Broadband If you want to apply for ACP service only, please call 888-294-9465. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. KEEP THIS INFORMATION HANDY. . Please see the full Terms of Service for additional information. Read More Award-winning support is just a tap away. Enroll Today. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. It also helps you to easily solve common issues without needing to call customer service. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. Life Wireless Customer Service After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. Method 1: Check your enTouch Wireless application status online Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. An eligible household is limited to one monthly service discount and a single, one-time device discount. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. 3 consecutive months' worth of your most current pay stubs. Offer not available for existing enTouch Wireless customers. Want to bring your existing phone number to your new enTouch phone? Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. My Account. You can apply your ACP discount to any available enTouch Wireless service plan. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. TruConnect's free wireless plans just got better with Amazon Prime. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service B11. Your temporary access token will be sent to the . Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. BROADBAND DATA. MyAccount is a website which allows you to maintain your broadband internet account. Note from ENTOUCH CEO: Let us join you on your journey. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account ACP is a federal government program operated by the FCC. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. If you want to apply for ACP service only, please call 888-294-9465. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. LITTLE ROCK, Ark. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. *All forms of ID must be valid and used before expiration date. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Customers may have one ACP and one Lifeline benefit per household. conference, chat lines, and premium numbers) are not supported and may be blocked. ACP is a federal government program operated by the FCC. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. MyEntouch | Login | Index Click here to Enroll Today! conference, chat lines, and premium numbers) are not supported and may be blocked. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. A fairly complete resource we direct customers to can be found on Prepaid Phone News. This review was chosen algorithmically as the most valued customer feedback. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Be ready with your wireless account number, PIN or password, and billing address. Here's a look at all the features you can get with a free Budget Mobile cell phone: Free popular features such as Caller Id, Call Waiting and Voicemail. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. *All forms of ID must be valid and used before expiration date. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and.