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It will not hold a charge of freon. I spent 3 hours on the phone getting bounced between Kenmore, Sears and LG and my call "dropped" four different times. We were concerned and called a repairman out. I have bought two Kenmore Elite Refrigerators and both compressor has went out , and I am having a hard time getting them fix I haven't the Item a year before they go out, I need them fix. 4mo ago water stopped dispensing, thought it was clogged. When I called Sears, they were not the least bit helpful. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. My hubby was able to fix and it worked for another year. Aug 31, 2016 has just failed to cool on July 9th, 2019. Sears sells JUNK and only warranty it for first 12 months, after that lapses, they push you towards purchasing extended warranty, and abuse the protection to their benefit. Bought the kemore elite model 795.73157.610. What has happened to Sears quality and customer service??? LG Center sent two technicians (costly) that misdiagnose after 2nd trip never came back & don't want them back. Single Ice Maker. I am interested in any information on a class action suit regarding this particular product. Purchased Kenmore Elite model 795.74027.610 refrigerator on 6/25/17, and the freezer, refrigerator, icemaker all stopped working today (lights and alarms are on). Will not ever buy anything from them again. I would be out $1100 for repair. All meats, and some vegetables going baby ever since. For more Kenmore and Kenmore Elite refrigerator model 795 troubleshooting tips, visit the PartsDirect repair help section. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. I am beyond frustrated that not only was food ruined, but my medications that must be refrigerated at a stable temperature were also ruined. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. It will be several thousand dollars to replace them. called Sears repair and was told 4 weeks lead time to get a tech to come look at it. Beyond disappointed Im angry. Through the model number he determined it was made by LG in South Korea. My question who is going to help me? OR BETTER YET REPLACE THE DARN THING. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. I also was informed by a local appliance repairman that he would not attempt to repair any LG 795 models and that LG should not charge for parts and labor for this defective compressor. Overall, here are the potential causes of the leaking: Meantime we are living out of a camping cooler and replacing the ice every day. I spoke with the Sears Home Warranty Department, the customer service suggested that I should by the warranty for $49.95/month for technician to come out to diagnosis with no charge ( if I go a head with the repair) but I still have to pay for the repair which is sounds like $400 - $500. Compressor went out in under 2 years. I purchased a Kenmore Elite (made by LG) in 2015, and in 2019 the compressor went bad, now a freon leak and both condensers have failed (2021). Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. Not expectable. He said that's just the way they sound. We bought model # 795-74092-411 April 2017 and it died September 30, 2020. We purchased a Kenmore Elite 3 door bottom freezer in May 2017. I have not owned an LG before and I will not own another one in the future. Leaking Freon. Lost 7 batches of food, main board replaced twice, fan unit replaced and compressor went bad. Kenmore Fridge is Not Cooling. Now today 2-5 years later and 3000 in a fridge I have nothing. Took 3 repair calls to fix no parts untrained tech. We paid the service charge and then try to set up the repair date and that when we found out from the service provider they were not going to repair the refrigerator. The fix may be as simple as replacing the light bulb in the refrigerator. Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. I found out my Kenmore is an LG with a bad rating. I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue. Nothing but heartbreak and compressor failure with these babies. Repair app in 2wks. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. Sears Tech came out charge $99 for the service call and changed compressors, stated they have design issues, I expect this to happen again. We didn't have him fix it and then read that my compressor has a 10 year warranty. My french door kenmore elite is 2 years old. Sounds like not worth it. Please include me in the class action. Repairmen in area declined to work on them (recommended by LG) and now we are waiting on one to travel over 3 hours to our home to replace the compressor, saying that it is the problem. Can't get service call from Sears until July 8th. Tech took one look at the 1-page warranty and stated it was not covered. Now I am without frig for 4 days because they cant co.e sooner. Lg compressor has a 7 year warranty but not when it has a kenmore label on it. I believe it should be. Not covered under the warranty which is good for 1 year. I did so and 2 tech's came. Have waited 5 weeks now to get a 2 year old refrigerator fixed. I would also have to pay the labor charge in excess of $300. I need to prove this is a larger issue then just me! We had no problems with it until January 2022. Please advise me on next steps. We have been without a fridge now since then as the Sears Repair . So disappointed in this product! Please help!! I cannot believe that a recall was issued for the LGs but not the Kenmores and there is no remedy to make the purchasers whole. Also was told it was probably the compressor as guessing now that they are aware of the issues re; these fridges. Currently the fridge is sitting in a corner not working no repairman wants to touch it!! I had to keep calling Sears to confirm the appointment because this indeed was an emergency being with our fairly new refrigerator. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. Has worked GREAT until the 17th. Ft. I am not done yet I want the thing repaired for free my money back. Serial # 305KRZH1U677 We purchased this French door refrigerator from a local furniture store currently out of business in 2014. Serial #811kr00668. The Sears techs come out, don't know the issue, and replace almost every part, the part being an "unoriginal" fails again, and again, and they keep charging labor and parts, and coming and repairing the same part. Sign in Submit a Complaint. Having to pay for the tech to install the new compressor based on their warranties. I mean the same repair guy. It is not even 2 years!!! ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. Only the compressor was covered. The Grab-N-Go door is an unhelpful gimmick that spoils this refrigerator's potential. They came out and replaced the operation panel and it worked for a couple of hours - I called them back and he said the compressor was bad and would keep blowing everything. It is now July 2018 and the refrigerator has gone out again! I had purchased the extended warranty for a couple of hundred of dollars after spending over $2,000.00 for the refrigerator. After numerous phone calls to LG and Sears finally got a appointment with a sears tech. They said 7 out of 10 refrigerators calls are the Lg linear compressors that are faulty. The refrigerator quit cooling/freezing March 2020 but with COVID we did not contact anyone because of the shutdown. It is less than 5 years old. Purchased 3 year extended warranty also. We purchased our Kenmore elite refrigerator which we discovered is really an LG in December 2017. Model #785.7404.410. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. I then called sears back and they basically said too bad because you didn't purchase the extended warranty. Step 2: Uninstall the Old Compressor. For more information on recalled products, visit www.recalls.gov. We had to pay $630 for the labor to have it replaced. Repairman told her it was compressor and said to throw it in the garbage. I love the look of it and it is easy to use. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling . My GL refrigerator serial # 610MRMD1Z419 purchased in December 2019 has stop working, not getting cold, in my opinion it should be part of the recall as well. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. My refrigerator was produced in November 2018, purchased in 2019 and the compressor stopped working June 20, 2022. Wanted refund first day ,Frank's Appliance persuaded me to keep it . Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. Helpful. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . Compatible Model Numbers: Kenmore Elite 9918, 795 and LG ADQ73214404, LMXS30776S, 3 Pack - Fresh. We purchased a Kenmore Elite refrigerator model 795.74025.412 serial number 802KR01187 in 2018. It has been worked on approximately 10-15 time since my purchase. I still have the paper affixed to the inside of the fridge. I have reported to Maryland States Attorney for consumers. Last compressor just Friday, 8/9/19. Stay away from this brand. They cannot give you a set time. Supposed had a ten year warranty. Kenmore Refrigerator 795.74023411 (79574023411, 795 74023411) Repair Parts. The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership. The bottom line is that we paid $1300 for a refrigerator six years ago, and have not had full use of it for at least five years. This piece of crap refrigerator in total cost 775.00 a year to own. COMPRESSOR wnt out 10 weeks ago. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. When we stated the food loss is over $1000, the rep said "I never said we would cover the food loss, just help with it.". I paid $2,760 for it; now I don't know whether to try to get it repaired or buy a new one. This is definitely not fair to the consumer for this company to steal our money. Called local service technician and he confirmed compressor is bad and his advice was to junk this refrigerator and buy a different brand because the new compressor (which we would have to pay labor to install) would also most likely fail in 2 years. After several attempts I finally got in touch with Sears Home Repair. We just came back from vacation and discovered the refrigerator was running but not cooling anymore. My compressor stop working after 2 years. Fridge quits cooling and freezing. are there any class actions involving this product? They also told me this is a widespread issue and he even knew the model numbers by heart because of the number of calls he gets. $1100 to fix. Small claims court here I come. I always bought appliances from Sears and even worked at one location as one point. Standard . I have not been able to get a Sears person out to fix until the 28th! It is now 5th year, and I give up. (83 pages) Refrigerator Kenmore 795.7212 Use & Care Manual. I own a Kenmore refrigerator with an LG compressor, i have paid to have this replaced, LG has recalled this compressor. I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. I am still fighting for a replacement. I didn't spend Kenmore Elite money to get an LG but that's a different story. Purchased a Kenmore Elite 72483 refrigerator in October 2015. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. my Kenmore Pro refrigerator has broken 6 times in 1 year. Hello we purchased a Kenmore Elite model#795.72489.410 it stopped cooling,making ice,or freezing I had 3 repair person came to our home and diagnosed a bad Compressor, they all told me it had a 10 year warranty. Purchased a Kenmore Elite 3 Door 9/14/17. I called scheduled they called rescheduled another week and a half out said the tech called in sick 1 day equals 10 days. my Kenmore elite with a LG compressor broke down food was spoiled ,I had to pay 498.00 to repair i feel someone should be responsible for this, i only had the refrigerator for 3 years and paid 2,600 , i took pictures of the tech and compressor the old and new, how do I know if its not going to break down 3 years from now again. After leaving the refrigerator compressor did not reach the point of cooling or freezing. Fridge cost around $2,000. This was all right before Thanksgiving. Scheduled a tech to test it and the day before he arrived, the freezer completely stopped cooling. . After 7 days of no frig, and fighting with the customer service just to try and find anyone who will service LG in my area -my new other brand frig will be delivered tomorrow and the LG removed and taken to the trash. Chgo IL. Kenmore elite refrigerator model 795 recall. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. We bought an LG french door and 6/7/19 the compressor went out. Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. 210) everything was good until 4 months ago when the ice maker stopped working. Guess how much a new compressor is? repair company is saying that even that may not fix the unit as it may need a compressor. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. The food heated up and I have thrown everything out as it could be dangerous to consume. Less than 3 years later, July 9, 2022, we have a Sears repair person here today who is replacing the compressor. There are plenty of other folks who could use to be in on it from what I have read. I bought brand new refrigerator from SEARS, model 51833,January 2016. Now it is almost 5 years old and the compressor is out. What is going on? Serial # 709kr00501. 74025. I need to be added to claim. Now the repair service has to order the parts and we are still without a refrigerator. The compressor failed after 3 years, one week and I was charged $650.21. We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. I am a 69 year old widow. Repair would over $800, even with compressor part replacement covered. Since it was in the middle of our vacations rescheduled, told them we had it checked out by another company, he said it was a compressor and only a sears tech could do the warranty on the compressor. $450 to get it fixed under warranty make sure you get the new compressor, the old models may last a week to a couple of years according to the tech. Now in 2021, we have replaced the condenser, compressor, drier filter, computer board, and a freezer evap cover and fan within 6 months. Why is my model not included in the Recall? We tried cleaning the coils and is still didn't work. No wonder they are going bankrupt, I paid $2200 for this refrigerator and have only used it 11 months when it quit working. I was sent to the recall group to check if this model was covered. Simply outrageous will never by LG anything again. I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. I would like to be included in a suit against Sears/LG. I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. I would like an reimbursement for this repair. The cost was going to be over One Thousand Dollars, I asked him how can all those parts failed at the same time and was there any warranty he said the warranty on those parts ran out I. June of 2021. 795.7519240 . Sold as the top of the line Kenmore fridge for $3000. They said $600 part and $200 labor.